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Question

 Mahalakshmi M (MahalakshmiM)
LTIMindtree

LTIMindtree
IN
MahalakshmiM Member since 2015 3 posts
LTIMindtree
Posted: 1 week ago
Last activity: 4 days 10 hours ago
Posted: 22 Nov 2024 3:08 EST
Last activity: 25 Nov 2024 6:19 EST

New Question about Email Conversation View under case type

Hi, we have a requirement to display email triage view as Email Conversation tab inside the case type .Please help with the steps to achieve below View.

 

Email Conversation View in Interaction case type

 

***Edited by Moderator Rupashree S. to change Type from Discussion to Question***
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Pega Platform 8.8.5
Pega Platform
Pega Platform
Case Management
Dev/Designer Studio

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Posted: 4 days ago
Posted: 25 Nov 2024 6:19 EST
Ramesh Sangili (RameshSangili)
PEGA
Lead System Architect
Pegasystems Inc.
CA

@MahalakshmiM

I advise configuring the Email conversations in the partial view by using a field group. 

Are you experiencing issues with your configuration of Email Conversation in the View? If yes, can you please let me know the issue?

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