Question
Cognizant
IN
Last activity: 28 Sep 2020 3:34 EDT
Work Type to Case Type conversion
Dear Experts,
We are upgrading some Pega 6.1 applications to 8.3.1(compliance level 2). We are exploring options for work type to case type conversion for existing processes. We have huge number of in-flight workobjects in Production. Hence we are looking for your advice on -
1) Best approach to convert work types to case types
2) How to handle in-flight cases in production
3) How to reuse existing flows in Case Type as stages/sub process without impacting in-flight work
4) Your suggestion on whether or not Case Type conversion can be done as part of Pega Upgrade
Thank is advance.