Issue

Field level auditing records are generated without a pyGUID.

Symptoms and Impact

Field level auditing records do not display in the audit history for a case.

Steps to reproduce

1. Enable field level Auditing on a case type (for more information, see Enabling field-level auditing).
2. Create a case of that case type.
3. Enter or update a field which has auditing enabled.

Root Cause

This issue occurs when the pyAutogeneratedKey property is set to false on the FLAudit class associated to the case type, such as FLAudit-MyOrg-MyApp-Work-MyCaseType. This property can be set to false if the FLAudit class is created manually, or if it is manually updated after creation.

Solution

Update the value using an activity:

1. Create an activity (for more information, see Creating an activity).
2. Add a step to perform an Obj-Open-By-Handle on the impacted FLAudit class.
3. Add a step to perform a Property-Set to change the pyAutogeneratedKey property value to true.
4. Add steps to save and commit the FLAudit class.
5. Execute the activity.

References

Creating an activity
Enabling field-level auditing