Question
IQZ Systems
US
Last activity: 4 Oct 2024 7:48 EDT
Unable to find Knowledge Buddy chat icon and Ask Buddy widgets in the Knowledge Buddy portal
In the Knowledge Buddy portal, we are unable to see the Knowledge Buddy chat icon that usually appears on the bottom right corner to directly test any buddy in the portal.
Also the Ask Buddy widget is absent in the home landing page of the portal.
Earlier when working with Knowledge Buddy both these features were available on the portal screen but now we are not able to find them. We did not make any changes to the access role configurations deliberately so failling to understand what prompted this lack of visibility.
We are using the KnowledgeBuddy:Admins access group to access this portal which has the following configuration
In the Knowledge Buddy portal, we are unable to see the Knowledge Buddy chat icon that usually appears on the bottom right corner to directly test any buddy in the portal.
Also the Ask Buddy widget is absent in the home landing page of the portal.
Earlier when working with Knowledge Buddy both these features were available on the portal screen but now we are not able to find them. We did not make any changes to the access role configurations deliberately so failling to understand what prompted this lack of visibility.
We are using the KnowledgeBuddy:Admins access group to access this portal which has the following configuration
Although it has all the Admin level roles, we are unable to find the features needed to validate the knowledge buddy in the buddy portal. To debug the UI the Developer Toolbar is also not available as the portal uses Constellation framework. If anyone is aware of what the problem could be or have any ideas to debug, please help us out.