JAWS skips the first item in autocomplete dropdown lists

Known Issue

Rupashree

Member since 2021

12 posts

MOD

Posted: Aug 28, 2024

Last activity: Aug 28, 2024

Posted: 28 Aug 2024 9:48 EDT
Last activity: 28 Aug 2024 9:48 EDT

JAWS skips the first item in autocomplete dropdown lists

Issue

The JAWS (Job Access With Speech) screen reader skips the first item in an Autocomplete dropdown list if the autocomplete results are configured with the In a table option.

Steps to reproduce

Select Autocomplete from the Pickers list in the Design tab.
Hover over to the Presentation tab and click the Results Display icon in the autocomplete configuration pane.
Select the In a table option under Results Display.
Save the configuration and test the dropdown with JAWS.

Root Cause

A defect in Pega’s code doesn’t generate the liveResultsdiv element in pzpega_control_autocompleteag.js if the autocomplete results are configured with the In a table option.

Solution

Update to Pega Platform 23.1.3 with the fix, see Pega Platform 23.1.3 Patch Resolved Issues.

Perform the below actions as a workaround:

Select Autocomplete from the Pickers list in the Design tab.
Hover over to the Presentation tab and click the Results display icon in the autocomplete configuration pane.
Select the In a list option under Results Display.
Save the configuration and test the dropdown with JAWS.

This issue is planned to be addressed in a future Pega Platform release. This section will be updated with release details when the fix for this issue is available. 