Question
Tata Consultancy Services
IN
Last activity: 27 May 2024 16:23 EDT
Unable to move Assignment from Workbasket to Worklist based on property value(Status) change.
Here is the Scenario
We have a requirement where we need to move work object to a workbasket and it should move automatically to a worklist when the case status is changed.
we have tried wait shape, but its assignment is at wait flow only and not moving to WL even after status change.
Any suggestions.
Pegasystems Inc.
IN
@SravanKumarK3988 -Open the case type and case step level we can set the routing of the case and also the status of the case.
Thank you.
CollabPartnerz
IN
Pegasystems Inc.
IN
You can use an activity to transfer the assignment from the workbasket to the worklist when the case status changes. This activity could be triggered by a status change. The activity could use the pxTransferAssignment method to move the assignment.
Pegasystems Inc.
CA
Use Declare-OnChange based on the pyStatusWork(status change) and invoke pxTransferAssignment activity
Add this step in the activity --> Call pxTransferAssignment pass the below parameter values to the activity pzInsKey of the assignment Destination Type = worklist Destination Name= Operator ID to whom we are transferring
select the commit check box in the parameters