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Question

 David Campos (DavidC1963)
Intersystems Corporation

Intersystems Corporation
US
DavidC1963 Member since 2019 2 posts
Intersystems Corporation
Posted: Mar 11, 2024
Last activity: Apr 8, 2024
Posted: 11 Mar 2024 11:02 EDT
Last activity: 8 Apr 2024 8:10 EDT
Closed
Solved

Plans for Outlook Add-in to work with the new Outlook for Windows?

Outlook COM add-ins are not supported in the new Outlook for Windows. 

For our users that are starting to use this new version, is there a solution in place or is it on the roadmap?

Could not find anything addressing this in prior forums/documentation.

Thanks in advance!

***Edited by Moderator Marissa to add Capability tags***
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Pega Platform 8.7.3
Email
Data Integration
Other Industry

Accepted Solution

Posted: 1 year ago
Updated: 1 year ago
Posted: 21 Mar 2024 10:42 EDT
Updated: 8 Apr 2024 8:10 EDT
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@DavidC1963  

From https://learn.microsoft.com/en-us/office/dev/add-ins/concepts/browsers-used-by-office-web-add-ins,  it seems Outlook 2016 Volume-licensed version uses IE11

Pega Infinity 23 does not support IE11 

https://docs.pega.com/bundle/platform/page/platform/deployment/platform-support-guide/psg-os-and-browser-support.html

It may be because of this reason, the add in is not loading in your Outlook.

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