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Question

 Srinivas Bharat Komarina (KOMARINA)
Accenture
Senior System Architect
Accenture
GB
KOMARINA Member since 2012 183 posts
Accenture
Posted: Feb 9, 2024
Last activity: May 22, 2024
Posted: 9 Feb 2024 11:47 EST
Last activity: 22 May 2024 5:17 EDT
Solved

Unable to query VBD: Response content has an unknown format

Hi,

Greetings. Hope you are well! I am trying to access VBD landing page and i see the error as 

Unable to query VBD: Response content has an unknown format

Any ideas on what might have been causing this exception or how to debug this?

I am on Pega 8.8 ocp deployment with Pega CDH 8.8

Any questions, please do let me know!

Regards,

Bharat

***Edited by Moderator Rupashree to add Capability tags***
***Edited by Moderator Rupashree to add Support Case details***
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Pega Customer Decision Hub 8.8
Decision Management
Installation and Deployment
Support Case Exists

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Accepted Solution

Posted: 6 months ago
Posted: 22 May 2024 5:17 EDT
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@KOMARINA  INC-B2518 (VBD Landing Page complains no RTDG nodes in cluster) has been resolved with the following explanation:

Issue primary reason description: backport of VBD rest service improvements from 23.x into 8.8

Explanation description: Apply HFIX-B900

The full fix  already exists in '23 as this was a Backport of Infinity' 23 improvements to VBD performance

 

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Posted: 10 months ago
Updated: 10 months ago
Posted: 16 Feb 2024 4:48 EST
Updated: 16 Feb 2024 6:32 EST
Massimiliano D'Angelo (dangm)
PEGA
Senior Principal Software Engineer, Decisioning Operations
Pegasystems Inc.
IT

@KOMARINAthis seems like it could be a bug within our feature. Could you please raise a ticket with all the relevant information so we take this further ?

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Posted: 10 months ago
Posted: 16 Feb 2024 8:37 EST
Massimiliano D'Angelo (dangm)
PEGA
Senior Principal Software Engineer, Decisioning Operations
Pegasystems Inc.
IT

Hi @KOMARINA So far it seems like the VBD server is responding with a response which can't be properly handled by the client since it's not in the expected format. To debug it further we would need to enable logging on the server side to give us information regarding request / response between client / server After enabling such logging and restarting the VBD server node(s) we would need to capture log from those.

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Accepted Solution

Posted: 6 months ago
Posted: 22 May 2024 5:17 EDT
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@KOMARINA  INC-B2518 (VBD Landing Page complains no RTDG nodes in cluster) has been resolved with the following explanation:

Issue primary reason description: backport of VBD rest service improvements from 23.x into 8.8

Explanation description: Apply HFIX-B900

The full fix  already exists in '23 as this was a Backport of Infinity' 23 improvements to VBD performance

 

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