Question
Wipro Technologies
GB
Last activity: 13 Jun 2023 5:02 EDT
Case is assigned in worklist but not visible in worklist section in portal
hi there please could someone help me
I have a case getting created through API and I assign the case through addowkrobjectparty - the case is getting routed to the correct user and also has a record appropriately in Assign-Worklist BUT the case is not visible in the home portal of Worklist assignment section
I have not modified any records - pls could someone help me understand the reason?
Bits in Glass
IN
@JaghadishR16808271 if you refresh the portal also case is not coming in the worklist? Can you check what's the source of the worklist table?
Bank Danamon Indonesia
ID
@JaghadishR16808271 just inspect and check source and logic for worklist section
NSE TalentSprint Pvt Ltd.
IN
@JaghadishR16808271 can you check the calendar of the operator to whom the case is routed if the case is getting routed outside of working hours then it will be sent to the administrator.
Wipro Technologies
GB
@SatyaveerSoma hi All- thank you for the reply
the reason is because it comes from the integration - if i assign the same case without integration (created with pydefault values) - this is getting assigned properly
the issue is neither with Access roles or UI - any other leads on why it is happening with integration?
IKOR
AU
I will be revisiting the source that is configured on the section rule to showcase the work list items. To get a better understanding, run the source as a standalone and confirm that the results are getting generated.
On an another note, configure a report definition on Assign-worklist and confirm that item is being fetched without any hassle from the class instances
This approach will aid to identify the root cause of the issue
-Naren