Question
Booking.com
IN
Last activity: 1 Apr 2024 0:54 EDT
Show the case wide actions if the current assignment isn't in Worklist
We have a scenario where we should show some case wide actions if the case isn't in the logged in user worklist We have to control the visibility through a when rule.
Initially we thought to rely on the newAssignPage but if the case is in review mode, new assign page is empty. Another idea which I got is to loop through the pxFlow and get the assigned to from the flow info. How should I get the name of the flow dynamically?
Bits in Glass
IN
@AlekhyaprasannaN you can use D_Worklist dpage. You will get all the cases assigned to the operator id. Check if particular case id is in this dpagelist results using Isinpagelist function.
Pegasystems Inc.
CA
OOTB uses the below condition to show/hide the GO button in the Review harness. I hope this should work for your use case as well.
pzCanPerformAssignment && (.pxAssignedOperatorID!='' || .pxAssignedUserName!='')
Booking.com
IN
I think this would work if the context is assignment page. But in my scenario, the context has to be work page.
Maantic Technologies Pvt Ltd.
IN
To get the flow name dynamically in review form, you can choose to loop over pxFlow and select the one where pxAssignmentKey is not null and pxRouteTo is equal to pxRequestor.pyUserIdentifier.