Question
Bits In Glass Inc.
CA
Last activity: 20 Feb 2023 6:42 EST
Error : Unable to open assignee's Data-Admin-Operator-ID record
Facing problem problem in case routing, getting 'Resume (fixed) problem flow' error. Attaching the screenshot of the error for reference.
Accepted Solution
Bits In Glass Inc.
CA
The above issue got solved by creating the operator ID for which it was showing error mesage.
Updated: 17 Feb 2023 0:54 EST
Lventur
IN
This exception will occur when you are trying to route the case to user, but operator profile is not avail for the user inside system.
Please check for the User ID which you are trying to route the assignment, Operator ID is avail inside system.
Make sure in operator profile Operator is available to receive work checkbox is enabled under work tab.
Bits in Glass
CA
@Arman Khan can you check the tracer once where it is failing, I think Pega is not able to find Data-Admin-Operator-ID instance to whom you are trying to route this particular assignment.