The following exception is being occurred in logs .
( internal.mgmt.Executable) ERROR - Exception;com.pega.pegarules.pub.PRAppRuntimeException: The flow customerinfo had a problem on step Assignment1 of: Unable to open assignee's Data-Admin-Operator-ID record System.
I understood the trigger point of the exception is like when agent is trying to create an assignment ,and route it to "Current Operator". Hence we've overwritten the Data-Party.CurrentOperator Data transform by updating the source value for pyWorkPartyUri as @if(@isBatchRequestor(tools), "[email protected]", pxRequestor.pyUserIdentifier).,but still issue is persist.
Nope, we can't route it to work basket,as same assignment can be created by user as well. Below is the implementation around .
In our flow, we kept an assignment with SLA for auto submit action,so once deadline is breached ,immediately auto submit action gets processed automatically, and then SLA agent is trying to creating further assignment which is causing the exception.
user can process the Autosumbit assignment (if SLA not breached) and then create the further assignment .
Posted: 8 years ago
Posted: 16 Oct 2015 16:04 EDT
Phani Sahukaru (sahup1)