Question
Cognizant
AU
Last activity: 14 Sep 2023 16:02 EDT
HTML tags are displayed in the sent email
Hi,
Observing the below html tags in the sent email.
Please note, we are using 'CorrNew' activity to send email in the background based on the certain action.
Please share your thoughts about the issue.
[
data collection - test
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_Part_79_1260259237.1669953090277"
Thread-Topic: (XYZ-AB-WORK C-3217;DATA-CORR-EMAIL XYZ-AB-WORK C-3217!20221202T035127.271 GMT) Reminder 7 - System:
data collection - test
X-PegaEmail-Handle: DATA-CORR-EMAIL XYZ-AB-WORK C-3217!20221202T035127.271 GMT
X-PegaWork-Handle: XYZ-AB-WORK C-3217
X-Priority:
------=_Part_79_1260259237.1669953090277
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 7bit
<!DOCTYPE html>
<HTML>
<HEAD>
<TITLE>
Reminder 7 - System:
data collection - test
</TITLE>
</HEAD>
<BODY>
<FONT style="FONT-SIZE: 12px" face=Tahoma>
Hi,
Observing the below html tags in the sent email.
Please note, we are using 'CorrNew' activity to send email in the background based on the certain action.
Please share your thoughts about the issue.
[
data collection - test
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_Part_79_1260259237.1669953090277"
Thread-Topic: (XYZ-AB-WORK C-3217;DATA-CORR-EMAIL XYZ-AB-WORK C-3217!20221202T035127.271 GMT) Reminder 7 - System:
data collection - test
X-PegaEmail-Handle: DATA-CORR-EMAIL XYZ-AB-WORK C-3217!20221202T035127.271 GMT
X-PegaWork-Handle: XYZ-AB-WORK C-3217
X-Priority:
------=_Part_79_1260259237.1669953090277
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 7bit
<!DOCTYPE html>
<HTML>
<HEAD>
<TITLE>
Reminder 7 - System:
data collection - test
</TITLE>
</HEAD>
<BODY>
<FONT style="FONT-SIZE: 12px" face=Tahoma>
<P align=left><B>Thank you for your submission.<BR></B><B><BR>Your item ID is </B> <A href="" target=_blank>IISC-3217</A><BR><BR><BR></P></FONT><table id=wordmerge style='display:inline'></table>
</BODY>
</HTML>
------=_Part_79_1260259237.1669953090277--
]
***Edited by Moderator Marije to add Capability tags***
Lventur
IN
The activity which you are using for sending mail, please check whether the below mentioned parameter values is getting populated as true.
Param.HTMLmessage = true.
Cognizant
AU
Param.HTMLmessage parameter is not available and added in the code to pass parameter value as 'true' but still facing same issue.
Thanks.
Lventur
IN
Can you please attach your activity steps, so that it will be helpful to provide solution.
Cognizant
AU
As I mentioned in my post, using CorrNew activity to send the email notification in the postaction of flow action. Attached the steps screen shot. ( please note, CorrNew activity called from DT by using pxExecuteAnActivity function)
FYI, There is HTMLmessage parameter in the CorrNew activity and it will be available in the “SendEmailNotification” activity.
It was working until 3 days back without any issues, also not passing HTMLmessage parameter for the CorrNew activity and suddenly not working, observed the html tags in the received email.
Updated: 17 Jan 2023 20:42 EST
Department of Justice and Community Safety
AU
@PegaSupport
Any update on the above mentioned issue ?
UMKC
US
@VenkateswaraY16703158 How are you sending out the email ?. Are you using SendEmailNotification to send the out-Bound email?