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 Rakshitha Sitharamu (RakshithaS) Cisco Systems
Cisco Systems
IN
RakshithaS Member since 2016 9 posts
Cisco Systems
Posted: May 4, 2017
Last activity: May 8, 2017
Posted: 4 May 2017 4:13 EDT
Last activity: 8 May 2017 8:42 EDT
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Rich text is Displayed with html tags when an Email is sent out from PRPC

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Hi,

I tried sending a mail to an outlook account with a rich text included in the correspondence body.

However, when i receive it at the outlook end, the rich text looses all the formatting and the text is displayed with HTML tags. Same can be observed even in the email attached to work object.

I found a PDN article that explains the issue but it's only for mails sent from outlook to PRPC.

https://community.pega.com/support/support-articles/email-attachments-rich-text-format-lose-formatting

Any thoughts around this?

Case Management
Posted: 5 years ago
Posted: 8 May 2017 8:34 EDT
Santanu Bhattacherjee (Santanu) PEGA Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN
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Hi

Can you try using CorrNew activity and share the result ?
Posted: 5 years ago
Posted: 8 May 2017 8:42 EDT
Binod Garg (BinodG81) Infosys
Infosys
AU
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This is purely because the email is sent as text message rather than HTML message. Please use the HTMLMessage parameter as in SendEmailNotification activity.

We'd prefer it if you saw us at our best.

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