Question
4
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Cisco Systems
IN
Posted: May 4, 2017
Last activity: May 8, 2017
Last activity: 8 May 2017 8:42 EDT
Closed
Rich text is Displayed with html tags when an Email is sent out from PRPC
Hi,
I tried sending a mail to an outlook account with a rich text included in the correspondence body.
However, when i receive it at the outlook end, the rich text looses all the formatting and the text is displayed with HTML tags. Same can be observed even in the email attached to work object.
I found a PDN article that explains the issue but it's only for mails sent from outlook to PRPC.
Any thoughts around this?
Posted: 5 years ago
Pegasystems Inc.
IN
Posted: 5 years ago
Cisco Systems
IN
Hi Santanu, I am using version 7.2.1
And I'm using the activity Send simple email
Posted: 5 years ago
Pegasystems Inc.
IN
Hi
Can you try using CorrNew activity and share the result ?
Posted: 5 years ago
Infosys
AU
This is purely because the email is sent as text message rather than HTML message. Please use the HTMLMessage parameter as in SendEmailNotification activity.