URL Mapping for Queues in Web Messaging Chat
Hello,
In Legacy chat there was an option in the queue configuration in App Studio (App studio --> Settings --> Chat and messaging --> Queues ---> Tab General --> URL Mapping pattern) To route an incoming chat directly to a specific queue based on the URL (website) from where the chat was started. So without giving the visitor the option to choose the queue from the chat window. Since we are switchd to web messaging this is not possible.
How can we configure this in Web messaging?
So the requirement is:
GIVEN I have two chat queues. QueueServices and QueueProducts
When the user starts chat from
www.mywebsite.com/services THEN route automatically to QueueServices
else when user starts chat from
www.mywebsite.com/products THEN route automatically to QueueProducts
else if started from
www.mywebsite.com then give the visitor the choice to choose one of the queues
Updated: 27 Jun 2023 8:24 EDT
Forvandle
IN
@NaelP024 You can use context_data fields for this. Please find below approach:
1. Enable 'Current Page' in Context Data tab of Web connection of Digital Messaging Manager.
2. you will receive entire url path in context_data field as below.
,"context_data":{"currentPage":"https://www.w3schools.com/tags/tryit.asp?filename=tryhtml_script","language_browser":"en","language_in_use":"en"},"context_labels":{"currentPage":"Current page"},"content":{"text":"hii"}}
3. you can read this field from context_data and set the value to customerurl prop or any other custom prop (Note: URL mapping is only chat interaction ie Legacy chat and chances are that it may be deprecated)
4. configure the Queue selection while escalation to Agent based on this value.
Please let me know if this helps.
Thanks