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Question

 Abhishek Gubba (Abhishek0256)
Centene Corporation

Centene Corporation
US
Abhishek0256 Member since 2020 7 posts
Centene Corporation
Posted: Jan 11, 2021
Last activity: Feb 1, 2021
Posted: 11 Jan 2021 22:27 EST
Last activity: 1 Feb 2021 1:46 EST
Closed

PDF Preview - Unable to see complete document in pxfilepreview section

Team,

We are facing an issue with certain PDF files, where the document is not displayed completely in preview section. We are using "pxFilePreview" OOTB section to display the file preview. This is not happening with all PDF documents, but happening with some which I am unable to figure out why. Is there any known limitation with these pdf files, like encoding?

Document is getting uploaded correctly, as we were able to download the same and verify. The issue is happening only when we are trying to preview the file on next screen. 

Attached document has the screenshots. Can someone please throw any light on how to resolve this issue? 

Pega version 8.3.2, Chrome browser

Thanks,

Abhi

***Edited by Moderator: Pooja Gadige to add platform capability tag***
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Pega Platform 8.3.2
Case Management
User Experience
Healthcare and Life Sciences
Senior System Architect

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