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Question

 LALIT KUMAR SINGH (Lalit Singh)
cognizant

cognizant
CA
Lalit Singh Member since 2012 55 posts
cognizant
Posted: Nov 25, 2020
Last activity: Oct 4, 2021
Posted: 25 Nov 2020 14:57 EST
Last activity: 4 Oct 2021 5:59 EDT
Closed
Solved

Case opening in Review mode in place of perform

Hi Team,

I am using pega 8.5 cosmos theme portal and whenever I am trying to open a case from dashboard, recent or after case creation- case is opening in review mode, even though I have the access to case (Cases assigned to me ).

Please suggest.

Thanks,

Lalit 

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Pega Platform 8.5.1
Case Management
Financial Services
Lead System Architect

Accepted Solution

Posted: 4 years ago
Updated: 4 years ago
Posted: 13 May 2021 23:52 EDT
Updated: 17 May 2021 12:04 EDT
LALIT KUMAR SINGH (Lalit Singh)
cognizant

cognizant
CA

@Suresh4347 Hi Suresh,

We have removed pop-up in precase creation and that fix this issue. To remove pop from precase creation we have to update navigation rule.

Thanks,

Lalit

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Posted: 5 years ago
Updated: 5 years ago
Posted: 26 Nov 2020 20:21 EST
Updated: 26 Nov 2020 20:23 EST
LALIT KUMAR SINGH (Lalit Singh)
cognizant

cognizant
CA

Hi, 

Yes, I traced it and noticed that from most of the places action=openWorkByHandle has been configured, so I am good for now as I can change the action based on my need.

Now, my main problem is 

we are using Ajax dynamic container for pre-case creation(in modal window) and on click of create(Action= Finish Assignments) button , my case is landing in review mode. I traced this as well and noticed that 1st doclose is getting called and then doUIAction with action=openWorkByHandle which is making case to land in review mode but I am not getting from where this action is getting passed in tracer. We are looking to land the case in perform mode as same user would perform the next task.

Thanks,

Lalit

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Posted: 5 years ago
Posted: 27 Nov 2020 1:54 EST
Veera Ganga Babu Gollapalli (Veera Gollapalli)
Yash Technologies
Associate Director
Yash Technologies
SG

Hi,

You can call OpenAssignment action to open the case in review mode as same user is going to be worked upon the case. OpenWorkByHandle open the review and on click of Go button case will open in perform harness.

Please refer pyToDoItem section for more details.

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Posted: 5 years ago
Posted: 27 Nov 2020 12:04 EST
LALIT KUMAR SINGH (Lalit Singh)
cognizant

cognizant
CA

Hi Veera, 

Thanks for the response.

Yes, I have traced and resolved the issue from dashboard, recent etc.

I am still facing issue for my 2nd scenario (below)

we are using Ajax dynamic container for pre-case creation(in modal window) and on click of create(Action= Finish Assignments) button , my case is landing in review mode. I traced this and noticed that 1st doclose is getting called and then doUIAction with action=openWorkByHandle which is making case to land in review mode but I am not getting from where this action is getting passed in tracer. We are looking to land the case in perform mode as same user would perform the next task.

Thanks,

Lalit

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Posted: 4 years ago
Posted: 13 May 2021 11:32 EDT
Suresh p (Suresh4347)
Capgemini
Suresh p
Capgemini
US

@Lalit Singh  Hi How to solve this issue from dashboard and recents. Can you please elaborate the solution and provide me the screen shots.

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Accepted Solution

Posted: 4 years ago
Updated: 4 years ago
Posted: 13 May 2021 23:52 EDT
Updated: 17 May 2021 12:04 EDT
LALIT KUMAR SINGH (Lalit Singh)
cognizant

cognizant
CA

@Suresh4347 Hi Suresh,

We have removed pop-up in precase creation and that fix this issue. To remove pop from precase creation we have to update navigation rule.

Thanks,

Lalit

To see attachments, please log in.
Posted: 4 years ago
Posted: 14 May 2021 16:26 EDT
Marissa Rogers (MarissaRogers)
MOD
Principal Knowledge Management Specialist
Pegasystems Inc.
US

Hi @Lalit Singh

Did you resolve your question fully? If so, you can mark the proper reply as the Accepted Solution from within the ellipses on that reply.

Thanks!

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Posted: 4 years ago
Posted: 17 May 2021 12:05 EDT
Marissa Rogers (MarissaRogers)
MOD
Principal Knowledge Management Specialist
Pegasystems Inc.
US

@Lalit SinghAwesome! I've marked your reply as the resolution to help others with your workaround!

Thank you!

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Posted: 4 years ago
Updated: 4 years ago
Posted: 10 Jun 2021 3:40 EDT
Updated: 10 Jun 2021 3:41 EDT
LALIT KUMAR SINGH (Lalit Singh)
cognizant

cognizant
CA

@MNC001 Please remove ootb script  from pyCreateCaseMenu and apply create work like below snap.

 

pyCreateCaseMenu

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Posted: 4 years ago
Posted: 4 Oct 2021 5:52 EDT
Iswarya Chalamcharla (Iswarya Ch)
Wipro
Technical Lead
Wipro
IN

@Lalit Singh  

So if the need is to open the workobject in Review mode, you say the action is "action=openWorkByHandle", but can we try "action=Perform" to open the workoject in Perform mode ?

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