Support Article Archival Announcement
To empower our clients, troubleshoot issues through self-support, Pegasystems ® Global Client Support (GCS) has been publishing Support Articles (SA) on the Pega Community since 2014. If you are new to SAs - here’s the link to our SA page (to navigate to this page: Click the Support tab on Pega Community > Click the Browse Support Article option)
To improve your search experience and find troubleshooting information faster, we have archived SAs published for versions earlier than Pega 7.4. However, you can access the archived SAs through the Search the Archive button available at the bottom of the Pega Community Search page.
Note: Support Articles (SAs), found on the Support tab of Pega Community search results, are distinct from Troubleshooting articles, found on the Documentation tab of Pega Community search results. Troubleshooting articles are archived when other Documentation is archived periodically.
IT
SK
Hello, thanks for the information. What about archive of forum posts?
I cannot find my instructions I used since 2011... Actually no posts since before 2015 February seem to be available despite even it is still relevant.
Pegasystems Inc.
US
Hi @IVANG
We only migrated content from 2015 on to the current Pega Collaboration Center.
I apologize if content you were viewing from prior to that was not migrated but we had way too many unanswered posts that didn't prove relevant.
Again, apologies for any inconvenience.
IT
SK
Thank you for your response. Is there a way to still access old posts from the past anyhow? Perhaps there is an archive we can download? I would be even happy if you could only request my own posts.
Pegasystems Inc.
US
Hi @IVANG
I looked into this further and we don't have this data any longer in our system.
Apologize for any inconvenience.
IT
SK
Hello, @MarissaRogers, 2 weeks ago I could find traces on community1 (which is now not available). This situation is unbelievable and causes very serious concern undermining the purpose of this forum in my opinion. 7+ years of knowledge and effort of entire community is gone irreversibly - looks like intentional harm to me. I would escalate this topic with leadership team.
Pegasystems Inc.
US
Hi @IVANG
Thank you for your concern. I can promise you that there was no intentional harm done when making our decision of what content to migrate.
Prior to 2015, the Pega Platform forums were unmoderated and users could only post questions and replies. There was no way of marking anything as a solution. Before migrating to the Pega Collaboration Center, we discussed at length, what content to migrate. Along with leadership, we decided to only bring over the moderated content that was since February of 2015.
We apologize if your instructions were not migrated. Seeing as they had not had any activity since February of 2015, they did not come over. Please re-ask your question and we will work with our SMEs to help you get your answer.