Question
Sky Solutions
US
Last activity: 14 Jun 2021 7:38 EDT
Manager routing approval
I have a requirement that when the case is routed to manager. If the manager approves the case the user should get an email as it is approved. And when the case is rejected the user should get an email as the case is rejected. And when the manager didn't respond to the case for 3 days Manager should receive an email that the case has been pending for approval.
How to achieve this ?
Thanks in advance.
***Edited by Moderator: Pallavi to move from Pega Academy to Product***
Pegasystems Inc.
US
You can use the Send Email smart shape in your flow and you can configure a Service Level Agreement on the assignment.
Updated: 25 Jul 2020 7:07 EDT
Tata Consultancy Services
IN
Use Escalation actions for sending mail to manager ..and use send email smart shape to send email to user if manager approved/rejected
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
You can use pyApprovalResult property to check if it is approved or rejected.
Its value will be "Approved" when Approved and "Rejected" when Rejected.