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Question

 akhil vandanapu (akhilv97)
Infosys

Infosys
IN
akhilv97 Member since 2020 1 post
Infosys
Posted: Jul 11, 2020
Last activity: Jul 13, 2020
Posted: 11 Jul 2020 6:20 EDT
Last activity: 13 Jul 2020 9:17 EDT
Closed
Solved

Not able to open the pages in Tracer

After tracing we are able to see values on pages but after sometime when we click on pages it is not opening anything. we are seeing the following error: Unable to read event 300 from session H1QYP5N4FIMKJD3GD4IFRQVUSJ3MAQI3TA

***Edited by Moderator: Pallavi to update platform capability tags***  

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Pega Platform 8.3.2
Case Management
User Experience

Accepted Solution

Posted: 4 years ago
Updated: 4 years ago
Posted: 13 Jul 2020 6:10 EDT
Updated: 13 Jul 2020 6:35 EDT
Shiva Rakshith S (Rakshith) Technical Solutions Engineer
Pegasystems Inc.
IN

Hello Akhil, This is a Bug and got fixed in 8.1.8, 8.2.6, 8.3.3, 8.4.1 and 8.5 https://collaborate.pega.com/discussion/pega-833-patch-release-available This is also resolved by a DSS setting "tracer/session/timeout" that is currently defaulted to 300sec i.e 5mins. Let me know if it helps.

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