Error when testing Web Chatbot
Hi, I tried to follow up on the steps to have a CS Self-Service application on top of my CS implementation application, and there configure my web chatbot interactions. However, I noticed an error when you try to test the chatbot in the preview console when you enter a command, it throws an empty pop-up with error:
"There has been an issue; please consult your system administrator"
Not the most descriptive of errors... after tracing I noticed it runs the activity:
pxProcessSimulation (class: Work-Channel-Interaction | ruleset: PegaCS-WebChatbot:08-02-01)
Which has a couple of Java steps that reference a withdrawn When rule, and I think that causes the error.
Before testing chatbot on top of CS Self-Service app, I tried adding a chatbot to a normal Pega Platform app, and I didn't get the error... since it ran a sibling version of the rule above:
pxProcessSimulation (class: Work-Channel-Interaction | ruleset: Pega-ProcessEngine:08-03-01)
In this version of the activity, the java step looks to be good.
After adding a bit of context, my question is:
This error is caused by self-service app Ruleset Stack? do I need to change the stack somehow? is this corrected for Pega CS 8.4?
Thanks,
-Jose
Pegasystems Inc.
IN
Hi,
Please let me know if you find any error in pegarules and the tracer on entering the text in the preview of the chatbot in the chatbot channel which would be helpful in knowing the issue.
SoftServe
US
Hello Praveen,
This is the error I found on the tracer:
Failed to find a 'RULE-OBJ-WHEN' with the name 'PYINPUTCONTROLDATEFORMATALLOWED' that applies to 'PegaCA-Work-Interaction-VA-WCB'. There were 2 rules with this name in the rulebase, but none matched this request. The 2 rules named 'PYINPUTCONTROLDATEFORMATALLOWED' defined in the rulebase are: 2 inaccessible because their availability was 'Withdrawn'.
In my original post I tried to analyze the error above, also in comparison when running the chatbot in a Pega Platform app (not CS).
Thanks for your help
Updated: 22 Jun 2020 12:42 EDT
Pegasystems Inc.
US
Hi Jose, the pxProcessSimulation is actually withdrawn in the 08-03-01 version of PegaCS-WebChatbot ruleset. That mean if you have CS 8.3 installed as well, this should revert back to the Pega-ProcessEngine version.
Amit
SoftServe
US
Thanks Amit,
I think I found the issue. In Pega CS 8.3 implementation guide mentions the following: (page 68)
c. Search for and select the CSSelfService 8.2 application d. In the Edit Application: CS Self-Service page, click Save as
So, my own self-service application rulesets are like this:
Since activity pxProcessSimulation got withdrawn in version 08-03-01, my chatbot picks the 08-02-01 version. So, I changed the version from 08-02 to 08-03 (as you can see in the picture above).
Thanks