Question
AI4Process
GB
Last activity: 20 Jun 2020 3:05 EDT
Tracer issue
Pega Team,
Did anyone think about fixing the tracer issue please?
It is an issue all the way from 7 to 8 versions. Once you launch tracer, you can't relaunch the tracer again in the same session. You must re-login to access the tracer again. I have seen multiple posts in the community but no proper remediation.
Kindly fix this. It is very annoying for the developers.
Thanks,
Veera
***Edited by Moderator Marissa to update Platform Capability tags****
Red Kite BPM
GB
Hi VeereReddy
Its a browser issue. if i am not wrong you are using chrome for development
Try using firefox for launching tracer multiple times in the same session
Let us know if it helped you
AI4Process
GB
Hey Sai,
Thanks for your message. Maybe it works for Firefox. But chrome is the one used in majority of organizations.
In fact Firefox in not recommended in our organization. We can't even get it installed in to our machines.
I see the same issue in Edge as well.
By the way we are in 8.2.2 version.
Expecting some fix from Pega.
Thanks,
Veera
Updated: 19 Jun 2020 2:43 EDT
CBA
AU
Please follow the below steps:
In 7 version
1) Terminate the tracer (based on your operator Id) in the Designer studio -> system -> operations -> requestor management. 2) open the rule "TraceMain" (use "old:" infront of the rule if the search does not work). 3) edit the rule . 4) search by "closeallwindows ", you can observe this script : window.onbeforeunload = function(){closeAllWindows();}; change it to :(remove before in the script) window.onunload = function(){closeAllWindows();};
Please request the HFIX-54942 from the GCS team.. They will provide you the fix
In 8.3 version work arround
Pega support has asked us to upgrade to Pega 8.3, or use other browsers.
We found work-around as -
Private Edit activity pzStartTracerSession in class Data-TRACERSettings, Delete steps 2 to 6, Save rule
Now you will be able to run Tracer second-time in Chrome
AI4Process
GB
Hi Sam,
Thanks for your message. We are in 8.2.2 now.
We do have plans to update our application to latest available version soon. Hopefully that should resolve this issue.
Have also tried the interim solution for 8.x version. But still had some issues.
Thanks, Veera
Updated: 20 Jun 2020 3:05 EDT
CBA
AU
The provided code will resolve the issue for 8x version.
We upgraded from 7.3 to 8.1,2.2,2.5 and 8.3 the interim solution resolved our issue.
Anthem
US
Hi Sam,
We are using Pega Version 8.3 and still seeing issues with the Tracer. The interim solution mentioned works for us. Looking for a permanent solution.
Thanks
Vinay