Question
Barclays
IN
Last activity: 20 May 2021 17:48 EDT
Unable to launch tracer second time
I am using Pega version 7.3.0 and facing one weird issue. Whenever I logs into system and launch tracer for first time, it works perfectly fine. When I close it and tries to run it for second time, Pega shows error "Cannot Launch Multiple Tracer Sessions for a requestor. This requestor is being traced by operator ABC(logged in requester)". This happens for complete tracer as well as tracing particular rule.
***Moderator Edit-Vidyaranjan: Updated Platform Capability***
Accepted Solution
Updated: 31 Mar 2020 7:57 EDT
MPHASIS
US
We have same issue in Pega 8.3, and Pega support has asked us to upgrade to Pega 8.3, or use other browsers.
We found work-around as -
Private Edit activity pzStartTracerSession in class Data-TRACERSettings, Delete steps 2 to 6, Save rule
Now you will be able to run Tracer second-time in Chrome.
Pegasystems Inc.
IN
Please follow the below steps:
1) Terminate the tracer (based on your operator Id) in the Designer studio -> system -> operations -> requestor management.
2) open the rule "TraceMain" (use "old:" infront of the rule if the search does not work).
3) edit the rule .
4) search by "closeallwindows ",
you can observe this script :
window.onbeforeunload = function(){closeAllWindows();};
change it to :(remove before in the script)
window.onunload = function(){closeAllWindows();};
Please follow the below steps:
1) Terminate the tracer (based on your operator Id) in the Designer studio -> system -> operations -> requestor management.
2) open the rule "TraceMain" (use "old:" infront of the rule if the search does not work).
3) edit the rule .
4) search by "closeallwindows ",
you can observe this script :
window.onbeforeunload = function(){closeAllWindows();};
change it to :(remove before in the script)
window.onunload = function(){closeAllWindows();};
Please let us know if the changes are working fine
so we can provide the hotfix for same
Pegasystems Inc.
IN
Do let us know the SR# once you create it to request for a HFix. It helps us track this post until resolution.
Thank you.
Updated: 11 Feb 2020 10:07 EST
Bits in Glass
IN
Looks the same problem is with 8.3 version. Is same HF applicable here as well?
Here I had to terminate the tracer session every time.
Ordina
NL
Facing the same issue here in 8.3.1. The code mentioned above is not available in the TraceMain HTML rule anymore. Has anyone found another (temporary) fix for this yet?
Sopra Steria
NL
According to https://collaborate.pega.com/question/cannot-launch-multiple-tracer-sessions-requestor you can temporarily fix it by replacing
window.onunload = function(){closeAllWindows();};
with
window.parent.onunload = function(){closeAllWindows();};
in TraceMain
Accepted Solution
Updated: 31 Mar 2020 7:57 EDT
MPHASIS
US
We have same issue in Pega 8.3, and Pega support has asked us to upgrade to Pega 8.3, or use other browsers.
We found work-around as -
Private Edit activity pzStartTracerSession in class Data-TRACERSettings, Delete steps 2 to 6, Save rule
Now you will be able to run Tracer second-time in Chrome.
Royal Bank of Canada
CA
@VishalShah Hi Vishal, was looking for the same and this helped me too. Thank you very much.