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RanjithVarmaP Member since 2016 4 posts
Infosys
Posted: Mar 27, 2020
Last activity: Apr 6, 2020
Closed

Pega Call integration with multiple CTI Servers

Hi,

We want to integrate Pega Call with 2 different CTI servers - CISCO and Avaya. Is it to possible to do this? 

Please let me know if anyone tried this before.

 

Regards,

Ranjith

 

***Edited by Moderator Marissa to update Platform Capability tags****

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Pega Call 8.2
Case Management

Posted: 5 years ago
Updated: 5 years ago

Hi Ranjith,

You can configure and start the multiple CTI links (Avaya, Cisco etc) in the Pega call configuration screen, but while login into the page call in your portal you should choose either one of them.

Call conf

 

 

Pega call conf

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