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Question

 David Raitzyk (dnraitzyk)
AFS
US
dnraitzyk Member since 2017 2 posts
AFS
Posted: Jan 6, 2020
Last activity: Jan 7, 2020
Posted: 6 Jan 2020 18:22 EST
Last activity: 7 Jan 2020 1:53 EST
Closed

Workforce Intelligence question

Hello, I am trying to gain an understanding of pega workforce intelligence. I have had some trouble finding specific information online. Is workforce intelligence only available through pega’s cloud? How well does it work with customized applications? Is it able to provide a granular look at user interactions such as clicks on a specific screen?

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

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Robotic Process Automation

Posted: 6 years ago
Posted: 6 Jan 2020 19:29 EST
Susan Liu (SusanLiu_GCS) Senior Principal Engineer, Technical Support, Runtime Engine
Pegasystems Inc.
US

Please check below two links. Hope they can provide you some help for your questions. 

https://community.pega.com/knowledgebase/products/workforce-intelligence

https://www.pega.com/products/pega-platform/robotic-automation/workforce-intelligence

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