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Question

 Deepak Yadav (DeepakY0)
Intersystems Corporation

Intersystems Corporation
US
DeepakY0 Member since 2019 14 posts
Intersystems Corporation
Posted: Dec 12, 2019
Last activity: Dec 12, 2019
Posted: 12 Dec 2019 9:03 EST
Last activity: 12 Dec 2019 12:39 EST
Closed
Solved

Unable to Authenticate error during login

Hello,

I have created an operator "D" which has access to Pega sales CRM, however, I deleted the ruleset for the application "ISC" when logged in as operator "D". Now, when I try to login as operator "D" it gives me an error saying: Unable to authenticate "D": No such Rule-Application instance: ISC:01.01.01

how do I log back into PEGA using this operator? has anyone come across similar error??

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Accepted Solution

Posted: 5 years ago
Posted: 12 Dec 2019 11:24 EST
Basil (Vasilii) Pozdeev (vaspoz)
BPM Company
Senior System Architect
BPM Company
NL

1. Either login as administrator and import an RAP.

2. Use migration wizard from another environment

and the most obvious one:

0. You mentioned, that you can login by admin account. Just change an access group of the user D to point to another application

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Posted: 5 years ago
Posted: 12 Dec 2019 10:14 EST
Abhinav Gupta (Abhinav7)
PEGA
Manager, Technical Support - Platform Service Engineering
Pegasystems Inc.
IN

Hi,

Can you try to log in as administrator and create this operator again.

Thanks,
Abhinav

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Posted: 5 years ago
Posted: 12 Dec 2019 10:31 EST
Deepak Yadav (DeepakY0)
Intersystems Corporation

Intersystems Corporation
US

Thanks, Abhinav. Yes, I did log in as admin and the ruleset is removed since operator "D" had SysAdmin rights

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Posted: 5 years ago
Posted: 12 Dec 2019 10:45 EST
Abhinav Gupta (Abhinav7)
PEGA
Manager, Technical Support - Platform Service Engineering
Pegasystems Inc.
IN

Hi Deepak,

In that case I see only option left, that is to restore database just before deletion.

Thanks,
Abhinav

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Accepted Solution

Posted: 5 years ago
Posted: 12 Dec 2019 11:24 EST
Basil (Vasilii) Pozdeev (vaspoz)
BPM Company
Senior System Architect
BPM Company
NL

1. Either login as administrator and import an RAP.

2. Use migration wizard from another environment

and the most obvious one:

0. You mentioned, that you can login by admin account. Just change an access group of the user D to point to another application

To see attachments, please log in.

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