Question
Wells Fargo
US
Last activity: 30 Nov 2019 15:47 EST
Can we set only Deadline in SLA? (No goal and no passed Deadline)
Hi All,
We have an requirement where we need to set only Deadline for SLA. But we observed that Unless Goal is defined SLA is getting triggered. Just wanted to understand do we always need to set Goal to start an SLA ?
Accepted Solution
Pegasystems Inc.
IN
Pegasystems Inc.
FR
Hello,
I never tried that myself but I'm pretty sure you could set up a fake GOAL doing nothing in terms of urgency or activity ran.
Accepted Solution
Pegasystems Inc.
IN
Hi Akhilesh,
As per the SLA configuration, the Deadline will be invoked only when the Goal duration is reached. As mentioned in the previous comment, you can set the goal value and do not perform any action over there (as per your requirement) to reach the deadline to invoke the desired actions.
Thanks,
Geeda.
Wells Fargo
US
Thank you for your responses,
I went ahead and setup a fake goal time so that Deadline actions will be invoked
Hi Akhilesh,
As per the SLA configuration, the Deadline will be invoked only when the Goal duration is reached. As mentioned in the previous comment, you can set the goal value and do not perform any action over there (as per your requirement) to reach the deadline to invoke the desired actions.
Thanks,
Geeda.