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Question

 Sergey Mitrofanov (SergeyMitrofanov)
it

it
RU
SergeyMitrofanov Member since 2017 3 posts
it
Posted: Aug 6, 2019
Last activity: Aug 7, 2019
Posted: 6 Aug 2019 8:25 EDT
Last activity: 7 Aug 2019 6:36 EDT
Closed

Local actions are available only when you are performing the assignment

Hello to everyone.

We have issue, when try to cancel task from Perform Harness
Steps:
1. User creates case
2. Clicks button for openning Local action (modal window)
3. Then tries to update case (Cancel) via this Local action
Then message "Local actions are available only when you are performing the assignment" appears.
Case doesn`t cancel (keeps status New).

Perform Harness is used. Case assigned to that user. There are no errors in tracer or logs.
We try to change window from modal to overlay, it doesn`t help.

Could someone help with issue?

Thanks and Best Regards,
Sergey.

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Case Management

Posted: 5 years ago
Posted: 6 Aug 2019 10:05 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

You can configure case-wide local actions on the Case Type rule or flow-wide local actions on the flow rule and then the user can select the local action from the Actions button. You could also use this to compare the rules executing in your scenario so you can set up your button in a similar manner if that is the preferred UI.

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Posted: 5 years ago
Posted: 7 Aug 2019 6:36 EDT
Sergey Mitrofanov (SergeyMitrofanov)
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it
RU
We found the cause of the problem. This is scipt on section with button Cancel (section is common for Perform and Review harnesses).
<script>
var newurl = SafeURL_createFromURL(pega.u.d.url);
newurl.put('pzFromFrame','');
pega.u.d.url = newurl.toURL(); 
var url = document.forms[0].action; 
var formURL = SafeURL_createFromURL(url); 
formURL.put('pzFromFrame',''); 
document.forms[0].action= formURL.toURL();
</script>

Script treats the other problem, when opens task with wrong id.
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