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Question

 Chris Hayward (ChrisH3019)
Singtel Optus Pty Ltd

Singtel Optus Pty Ltd
AU
ChrisH3019 Member since 2018 1 post
Singtel Optus Pty Ltd
Posted: Jul 22, 2019
Last activity: Jul 31, 2019
Posted: 22 Jul 2019 20:00 EDT
Last activity: 31 Jul 2019 14:00 EDT
Closed

Operator:Unauthenticated or not available

Hi,

I am not able to launch any Pega training modules due to the below error. It is occurring when I open a module I am already enrolled in as well as enrolling for a new one.

Is this just impacting me or is it more wide spread?

Mon Jul 22 23:52:47 UTC 2019.
There has been an issue; please consult your system administrator
Status:fail
Operator:Unauthenticated or not available
Node:No ID available

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Pega Academy

  • Daniel Langan
Posted: 5 years ago
Posted: 31 Jul 2019 14:00 EDT
Luigi Leo (leo_l)
PEGA
Principal Learning Experience Designer
Pegasystems Inc.
US

Hello,

Sorry to hear about the error.  Please try again by performing the following steps:

  • Log out of current Pega Academy sessions 
  • Close all active browser tabs/windows
  • Completely clear browser cache and cookies
  • Restart the browser and retry access to the course again from https://academy.pega.com/dashboard/online
  • If the issue persists try a different browser brand or start an Incognito session in Chrome and try again
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