Question
Sopra Steria Group
FR
Last activity: 29 Aug 2019 5:33 EDT
Mailjet Connector for Pega Marketing - Outcome mapping of received events
Hi all,
We have installed the mailjet connector(v2) on our dev environment(v8) and we are using it to send emails from Pega Marketing through campaigns. We were expecting that the type of events sent back by mailjet event api for exemple : sent, open, click, etc.. would be mapped as they are sent to the Outcome property of the interaction history table. But in fact severals of them are mapped to “delivered” losing in the process some valuable informations for our client.
Is there some project where this connector was configured differently from the default configuration to reflect every type of mailjet’s event ?
Or else if it wasn’t previously done, the question for us then is what impacts might have those customizations on Pega Marketing ?
Thanks in advance.
Jean-Baptiste
***Moderator Edit-Vidyaranjan: Updated SR details***
Pegasystems Inc.
IN
Hi,
The MailJet ESP component originally handles only delivered and bounced events. Looks like the pyOutcome is also revolving in these.If we need to have other events mapped accordingly we might need to address it from Pega Marketing side.
Also, Pega Marketing already handles the opens and clicks, much without the call back events from service providers.
Sopra Steria Group
FR
Hi Minukaushik,
First of all thank you for answering back. When you're saying:
"If we need to have other events mapped accordingly we might need to address it from Pega Marketing side."
Do you mean that there is some configurations that can be made on our marketing application ? If so could you provide some guidance on how that could be done ?
We were thinking about maybe extending the list of already existing pyOutcome values, cf. below the capture of an extract of the table pr_data_ih_dim_outcome:
But it is our understanding that this list might be sourced from elsewhere and that there might be other Outcome values already ?
Regards,
Jean-Baptiste
Sopra Steria Group
FR
Hi Minukaushik,
Would it be possible to have your insights on the questions of my previous post ? Thank you in advance.
Regards,
Jean-Baptiste