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Question

 Gayatri Simhadri (GayatriS8260)
Adqura

Adqura
IN
GayatriS8260 Member since 2016 14 posts
Adqura
Posted: Oct 16, 2019
Last activity: May 18, 2021
Posted: 16 Oct 2019 10:22 EDT
Last activity: 18 May 2021 6:44 EDT
Closed

Configuring custom outcomes in Pega 8.3

Hi,

I am working with NBA Designer in Pega 8.3.0 version and configuring constraints as part of our requirements. With respect to that could you please let me know how can we define a new outcome in "Track" combo in "Add Contact Policy" dialog in Constraints section as shown in the attached screenshot. Please clarify.

Thanks.

***Edited by Moderator: Pooja Gadige to add platform capability tag***
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Pega Marketing
Pega Platform 8.3
Decision Management

Posted: 4 years ago
Posted: 17 Aug 2020 18:31 EDT
Sandhya Rani Padhi (Sandhya)
Tech Mahindra
Sandhya Rani Padhi
Tech Mahindra
IN

Outcome is populated by a field value so add one pyvalue of your desired outcome(ex:Tested). Now in ur track dropdown you can see the option tested..and you can create a contact policy. however for this contact policy to work the respective IHSummary must have results with outcome value as tested. 

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