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Question

 lakshmi ganesh kommandi (lakshmiganeshk)
Cognizant
Sr.Associate
Cognizant
IN
lakshmiganeshk Member since 2015 4 posts
Cognizant
Posted: Jun 21, 2019
Last activity: Jul 2, 2019
Posted: 21 Jun 2019 11:36 EDT
Last activity: 2 Jul 2019 8:58 EDT
Closed

Pega is not working inside the Citrix, but it is working in client machine.

Hi,

We are supporting Pega 6.3 SP1 with IE11, Applications were working fine if we add compatibility view settings.

Recently Network team did some changes and routed the network traffic to local intranet from internet. from that day on wards pega is not working inside the Citrix, but it is working in client machine. We are getting "Page can't be displayed error" message in side the citrix(attached error screen shots).

Root cause(assumption) : When we open Pega app it is connecting to MixedZone, sometimes Application is working when it is connected local intranet.

We have tried multiple steps to fix this, but no luck.

1. Restarted servers

2. forced the traffic to working network

3. Changed IE 11 security settings

Please help us to solving this issue.

***Edited by Moderator: Lochan to branch reply to new post***

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System Administration

  • Kumaran Kannan
Posted: 5 years ago
Posted: 22 Jun 2019 1:38 EDT
Abhinav Gupta (Abhinav7)
PEGA
Manager, Technical Support - Platform Service Engineering
Pegasystems Inc.
IN

Hi Lakshmi,

Can you try to take fiddler logs of working scenario and non working scenario.Compare both the logs and check how requests are going in both the scenario then do the changes accordingly.

Thanks,
Abhinav

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Posted: 5 years ago
Posted: 2 Jul 2019 8:58 EDT
lakshmi ganesh kommandi (lakshmiganeshk)
Cognizant
Sr.Associate
Cognizant
IN
Hi Abhi, Due to security constraint we are unable to install fiddler in our system. Please let me know is there any other way to get the details.
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