Pega Robotics and Citrix Integration - Citrix Client compatibility
Dear Colleagues,
We're working on a Robotic POC where customer wants to assess Pega Robotics Citrix integration capabilities.
We’ve managed to configure Citrix Connectivity as described in implementation guide.
Citrix session is launched and user session is listed on server side …. Nevertheless pop up is appearing stating that the "Pega Robotics Runtime will exit because it cannot connect to the server", after clicking on OK the session is immediately closed.
We initially thought about some security policies or access restrictions but no such things according to customer citrix expert .
Eventually we found that we're running a configuration which is not exactly listed in this list https://pdn.pega.com/pega-robotic-automation-application-support-matrix
Customer Configuration is : XenApp 6.5 (Windows Server 2008 R2) / Citrix Client 14.4.1000.16
Dear Colleagues,
We're working on a Robotic POC where customer wants to assess Pega Robotics Citrix integration capabilities.
We’ve managed to configure Citrix Connectivity as described in implementation guide.
Citrix session is launched and user session is listed on server side …. Nevertheless pop up is appearing stating that the "Pega Robotics Runtime will exit because it cannot connect to the server", after clicking on OK the session is immediately closed.
We initially thought about some security policies or access restrictions but no such things according to customer citrix expert .
Eventually we found that we're running a configuration which is not exactly listed in this list https://pdn.pega.com/pega-robotic-automation-application-support-matrix
Customer Configuration is : XenApp 6.5 (Windows Server 2008 R2) / Citrix Client 14.4.1000.16
Can anyone from product team confirm that XenApp 6.5 / Citrix 14.4 is not compatible ?
Thanks,
Regards,
Djibril Ndoye
Lead System Architect, Pegasystems
Accepted Solution
Pegasystems Inc.
FR
Thanks Jeff for your responses.
This issue is now fixed.
Customer Citrix’s admin had missed some steps while publishing Robotics application. We had a review session and found out that steps below were missing.
Pegasystems Inc.
US
Did you install the runtime with the Server connectivity option enabled. You should disable server connectivity. This setting found in the CommonConfig.xml which is found in ProgramData.
Pegasystems Inc.
US
Djibril,
I don't think this message Citrix related. If a configuration is not listed on the Support Matrix it could possibly work but is not officially supported and you are working at your own risk.
Jeff
Accepted Solution
Pegasystems Inc.
FR
Thanks Jeff for your responses.
This issue is now fixed.
Customer Citrix’s admin had missed some steps while publishing Robotics application. We had a review session and found out that steps below were missing.