Question
PEGA
Pegasystems Inc.
IT
PEGA
Posted: May 15, 2019
Last activity: May 31, 2019
Last activity: 31 May 2019 4:54 EDT
Closed
How to Test Case dependencies with Wait Shape
I am facing an issue in the following scenario:
- A sub case has one SLA on an assignment
- When the SLA reaches the deadline the case is resolved-cancelled
- A parent case creates a sub case instance and wait until the child case SLA is triggered. The wait shape lets the parent wait for the child resolution.
- As the child is resolved the parent is resolved.
I am trying to automate the test, by the way if i create the test case for the parent, the case is created and nothing happen.
How can i test this kind of relathionship with the wait shape and the case dependencies ? can someone help me ?
in the meantime i will continue to find a solution.
Posted: 6 years ago
Larsen and Toubro Infotech
Larsen and Toubro Infotech
IN
Posted: 6 years ago
Anamata
Anamata
NL
One suggestion for your automation scenario I can think of is to trigger the subcase with an SLA deadline date already in the past, so the SLA rule will be triggered instantly (or within the default time of approx. 30 secs for the SLA agent to process it).
Which tools are you using for automating this scenario? I'm pretty sure this won't work in PegaUnit, due to the delays.
Posted: 6 years ago
PEGA
Pegasystems Inc.
IT
I am using the PegaUnit test
Hi Maria,
According to my understanding of your requirement, an SLA rule is already defined in the sub-case with an escalation action to set status to resolved-cancelled. Hence, another wait shape is not required.
In the parent case, you'll need a wait shape with wait type as case dependency and select to reach status 'resolved-cancelled'.
So, when SLA is triggered in sub-case the case is resolved-canceled and the wait shape in parent case resolves the parent case.