Question
Anthem
US
Last activity: 4 Jun 2019 9:53 EDT
Admin monitored nodes (All Agent & background Process) empty data @ AES weekly scorecard.
Hi Andy,
Admin monitored nodes (All Agent & background Process) displays empty data @ AES weekly scorecard.Similar metrics get displayed fine for end user monitored nodes.
"Admin nodes (All Agent and background Process) cannot qualify for the criteria(unlike the end User nodes) of End User and Service response categories (not sufficient data) and so the empty weekly scorecard graphs." Is this a right assumption ?
Please clarify and find the screenshot attachment for additional details.
Thank you.
Pegasystems Inc.
IN
Hi Pradeep,
Did you verify whether SOAP messages from monitored node is reaching to AES or not?I suspect there would be some exceptions in the logs while sending SOAP messages.Please verify all the AES related agents are up or not.
Thanks,
Abhinav
Pegasystems Inc.
US
weekly scorecard is at a system level, not a node level. What's the problem with the admin nodes? We do expect a batch-only node to have no browser or application/service interactions but alerts will be generated from agents and the node(s) will send health status messages to AES every 2 minutes.
Anthem
US
Hi Andy,
All AES features are working out fine for batch-only monitored system except the screenshot attached detail.
Also,find below for the DEBUG log message from the monitored nodes.
Hi Andy,
All AES features are working out fine for batch-only monitored system except the screenshot attached detail.
Also,find below for the DEBUG log message from the monitored nodes.
2019-05-15 16:41:10,772 [Dispatcher-Thread-24] [ STANDARD] [ ] [ ] ( httpclient.wire.content) DEBUG - >> "<?xml version="1.0" encoding="UTF-8"?><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"><soapenv:Body><logAlert:logAlert xmlns:logAlert="urn:PegaAES:SOAP:Events"><logAlert:Message>HLTH0001*processCPUTime/java.lang.Double:17403.234375;memoryFree/java.lang.Long:6058094632;memoryUsedPercent/java.lang.Integer:27;requestorCount/java.lang.Integer:12;cacheSizePercent/java.lang.Integer:0;systemName/java.lang.String:NextGen_COMM_Admin_Prod_1P_7.2;avgHttpRespTime/java.lang.Double:0.0;systemStart/java.util.Date:1557549258231;processCPUUsage/java.lang.Integer:0;agentCount/java.lang.Integer:33;memoryMax/java.lang.Long:8321499136;memoryTotal/java.lang.Long:8321499136;snapshotTime/java.util.Date:1557952870766;garbageCollectionCount/java.lang.Integer:-1;nodeRunState/java.lang.String:Running;nodeID/java.lang.String:bbfcb17a7de71527b178eb2b11194116;nodeDescription/java.lang.String:bbfcb17a7de71527b178eb2b11194116;cacheEnabled/java.lang.Boolean:true;node/java.lang.String:va10pwvpeg325;connectionString/java.lang.String:[unable to determine];lastPulse/java.util.Date:1557952864100;memoryUsed/java.lang.Long:2263404504;cacheSize/java.lang.Long:0;databaseConnectionCount/java.lang.Integer:6;[\r][\n]"
Please suggest.
Anthem
US
Push log usage daily agent belongs to PDC right ?
Push log usage agent (AES) is working fine.Please provide additional debug steps to be followed.