Unable to delete and check out a rule
Hi,
I am not able to delete oir check out a checked in record in an open ruleset. It throws the below error:
heck out failed. Unable to save original record that was to be checked out.
Can any body please help me delete this rule ?
Thanks.
Pegasystems Inc.
IN
Please provide the below information:
-Is this happening with a particular rule or for all the rules?
-Is this happening only with your operator or with all the operators?
-Could you please check if the rule is opened in snapshot mode?
-Attach complete log and tracer for this issue.
-Attach the screen-shot when you search the rule and expand the result.
Infosys
AU
Is this happening with a particular rule or for all the rules? : Ans - It happens only for this particular rule.
Is this happening with a particular rule or for all the rules? : Ans - It happens only for this particular rule.
-Is this happening only with your operator or with all the operators? : Ans - With all the operator ids for this particular rule
-Could you please check if the rule is opened in snapshot mode? Ans : No it is not opened in snapshot rule
-Attach complete log and tracer for this issue. - Unable to attach due to huge size
-Attach the screen-shot when you search the rule and expand the result. - Attached.
Pegasystems Inc.
IN
Can you please provide a flow action in the outgoing connector of "Underwritter" assignment and then try to checkout.
Also can you just add the stack trace of this particular exception from the logs.
We also need tracer file to check where exactly the check out is failing.
