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Question

 Atul Sharma (Atul@HCL)
HCL Technologies
Software Engineer
HCL Technologies
IN
Atul@HCL Member since 2018 1 post
HCL Technologies
Posted: Jan 22, 2019
Last activity: Jan 23, 2019
Posted: 22 Jan 2019 2:30 EST
Last activity: 23 Jan 2019 8:03 EST
Closed

Using ToLeveledGroup router but case created by an operator must need to routed to him only

I have used ToLeveledGroup router which is routing the work to an operator with least urgent work. Now I have a condition that if an operator create a work, case must be routed to him only. How to do this.??

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Case Management

Posted: 6 years ago
Posted: 23 Jan 2019 8:03 EST
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

You could create a custom router to route to the current operator if they created the work object and call ToLeveledGroup otherwise.

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