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Question

 balasubramaniam dAKSHINAMOORTHI (BALASUBRAMANIAMD2991)
NTT Data
Lead Pega Architect
NTT Data
US
BALASUBRAMANIAMD2991 Member since 2017 47 posts
NTT Data
Posted: Dec 28, 2018
Last activity: Dec 31, 2018
Posted: 28 Dec 2018 14:12 EST
Last activity: 31 Dec 2018 11:24 EST
Closed

OOTB Step Approve/Reject -using Case Wide

I have a requirement need to Cancel case any time in the Case Life Cycle, my idea was to add as optional action- eventually is become cancel local action in case lifecycle.

But thought of utilizing OOTB Approve/Reject , My Question is during different case stages - one of the stage step I added Approve/Reject then is getting as Alternate Stage "Approval Rejection" , my question is it available whole case life cycle?

Then what is the difference adding as optional actions ? and using OOTB Approve/Reject?

***Edited by Moderator Marissa to update SR Details***

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Case Management
Support Case Exists

Posted: 5 years ago
Posted: 29 Dec 2018 16:09 EST
Hemanth Inakollu (inakh)
PEGA
Associate Technical Solutions Engineer
Pegasystems Inc.
IN

Hi 

Local action can be voluntarily selected throughout the case. OOTB Alternate for Approval /Reject is also available throughout the case and you configure decisions ( decision table, decision tree etc )  in case processing to change the flow of the case using a change stage shape to route to the alternate stage. 

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