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Question

 Pritam Chakraborty (PritamChakraborty)
Eviden
Pega LSA
Eviden
NL
PritamChakraborty Member since 2012 18 posts
Eviden
Posted: Dec 26, 2018
Last activity: Dec 26, 2018
Posted: 26 Dec 2018 7:15 EST
Last activity: 26 Dec 2018 7:51 EST
Closed

Attaching Images with FB / Web chats

Hi All

I have a requirement that, a user should be able to attach an image through FB / WebChat. Can you please let me know if that is possible with 7.4 Pega.

Thanks

Pritam

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Posted: 5 years ago
Posted: 26 Dec 2018 7:51 EST
Piotr Kulig (Piotr Kulig)
PEGA
Manager of Software Engineering, Customer Service Desktop & Self-Service
Pegasystems Inc.
PL

Hello,

All attachments added by user using Facebook channel will be added to service case but Please be aware that it works  only if you are in context of case.

So - yes it works - attachment will be attached to currently processed case. 

Webchat in 7.4 doesn’t support attachments.

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