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Question

 Srinivasa Rao Ancha (SriniAncha)
Capgemini Sverige AB
Srinivasa Rao Ancha
Capgemini Sverige AB
SE
SriniAncha Member since 2016 19 posts
Capgemini Sverige AB
Posted: Nov 27, 2018
Last activity: Dec 11, 2018
Posted: 27 Nov 2018 5:28 EST
Last activity: 11 Dec 2018 1:05 EST
Closed
Solved

Pega Call: LogOut and Log In Status is not changing

Hi,

We have implemented Pega Call (with Avaya) in our application (7.2.2) and it is working fine, but there is an issue.

When I log In (status is showing to available), and when i log out (status changing as logged out), but when i log in again now "Status is still showing as Logged Out", if we refresh the browser then the status is getting changed to Available but it should be changed automatically.

I have tried couple of ways using Refresh Harness, Reload harness and reload section, but none could help.

Any sugeestions would help if similar issue was faced or any guess?

Thanks,

Srini

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Accepted Solution

Posted: 6 years ago
Posted: 11 Dec 2018 1:05 EST
Srinivasa Rao Ancha (SriniAncha)
Capgemini Sverige AB
Srinivasa Rao Ancha
Capgemini Sverige AB
SE

This has been fixed with a local change.

Added a refresh other section action to the LogOut in Navigation rule.

Thanks,

Srini

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