Question

Virtusa
US
Last activity: 19 Sep 2019 22:26 EDT
How to capture login and logout times of Agent
We have a requirement of capturing Agent login and logout times to the Pega Chat Server and show it as a report to the manager. Did anyone implemented in the past? I looked at PublishChatServerDebugLogs activity because this is getting called each time agent logs in or logs out or accepts a chat. I would like to get suggestions of implementing it.
***Edited by Moderator: Lochan to update platform capability tags***