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Question

 Venkata Krishna Chaitanya Potluri (ChaitanyaPVK)
Truviq Systems
Lead System Architect
Truviq Systems
NL
ChaitanyaPVK Member since 2015 15 posts
Truviq Systems
Posted: Sep 27, 2018
Last activity: Oct 11, 2018
Posted: 27 Sep 2018 7:21 EDT
Last activity: 11 Oct 2018 4:59 EDT
Closed

Agent status is not getting updated to After Call when customer hang up

Agent status is getting updated with unavailable status instead of After call when customer hang up.

Details: -

outbound call

Genesys

Idle event triggered for UpdateClipboard.

Unavailable event triggered for UpdateAgentState

***Edited by Moderator Marissa to update platform capability tags****

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Pega Customer Service
Conversational Channels

Posted: 6 years ago
Posted: 11 Oct 2018 4:59 EDT
Venkata Krishna Chaitanya Potluri (ChaitanyaPVK)
Truviq Systems
Lead System Architect
Truviq Systems
NL

Pega CS - 7.1.4 on 7.1.9

Pega Call Engine - Proprietary information hidden3

Genesys, Outbound call

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