Question
Wells Fargo Bank
US
Last activity: 6 Sep 2018 2:44 EDT
Unable to resize the tracer window when tracing agents from Designer Studio
We are in Pega 7.2.2 and when trying to trace an agent from the Designer Studio, the tracer window cannot be resized. Hence a lot of left and right scrolling is involved to get to an event. Also the rule names are not visible in the tracer.
Not sure if there is an existing hotfix for this, tried in PSC but could not find any.
Please assist.
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Pegasystems Inc.
US
Can you please attach the screenshots? Is there any custom css applied which is causing this issue?
Wells Fargo Bank
US
In the attached screenshot you can see that the tracer window does not have the maximize option. We do not have any custom css.
Pegasystems Inc.
US
Please check the below post. It deals with the similar issue.
Wells Fargo Bank
US
Thanks, but we do have the ability to trace the agents. It is just that the tracer window appear fixed and we cannot maximize the same.
Pegasystems Inc.
US
Can you confirm that this is a fresh installation?
Wells Fargo Bank
US
Yes, this is a fresh installation.
Pegasystems Inc.
US
Please let us know the steps to reproduce the issue. I checked PDN, SR's and mesh, but could not find the similar issue.
Pegasystems Inc.
FR
Hello,
You are tracing a specific batch requestor. Are you having the same issue with normal tracing operation of your requestor?
Wells Fargo Bank
US
Right, this does not happen with normal tracing of my requestor.
CollabPartnerz
IN
Could tou please elaborate how you are tracing.
Vodafone
IN
Can you share the screenshot of issue, also please let us know is this the upgraded application or fresh application instance?