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Question

 PrasannaKarthik Selvamani (SPKarthik)
ING
Lead System Architect
ING
NL
SPKarthik Member since 2012 3 posts
ING
Posted: Aug 11, 2018
Last activity: Nov 30, 2018
Posted: 11 Aug 2018 4:14 EDT
Last activity: 30 Nov 2018 14:57 EST
Closed
Solved

Unable to Trace Custom Rules while tracing agent through Agent Management Landing Page

There are two topics for which I would like to get the opinion of Pega Support Community.

1. I am unable to trace service activity when the payload gets queue to an Agent. Navigated to Agent Management Landing Page of Pega 7.2.2 and selected ProcessServiceQueue in the Node tab of Agent Management and selected Trace Next Run. Tracer session shows only 4 rows in it and none of Application Rulesets are seen. There is no option to change settings in tracer to select App Rulesets if it is not selected already.

2. Checkbox available for each agent to select for tracing in Agent Management is NOT shown in IE11 and I could see only in Firefox/Chrome browser.

Please let me know if you have any inputs. Thanks in Advance.

***Edited by Moderator Marissa to update platform capability tags; SR details***

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Accepted Solution

Posted: 6 years ago
Posted: 11 Aug 2018 13:17 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

There are a couple of hot fixes for Pega 7.2.2 that should address the first issue.

HFix-33935 and HFix-35314

https://community.pega.com/support/support-articles/not-able-trace-agent-activity-sma-after-722-upgrade

https://community.pega.com/support/support-articles/tracer-settings-not-persisting-agent-management-landing-page-0

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Posted: 6 years ago
Posted: 13 Aug 2018 9:43 EDT
Marissa Rogers (MarissaRogers)
MOD
Principal Knowledge Management Specialist
Pegasystems Inc.
US

Hi Prasanna Karthik,

I see that in your Support Request that you were just sent HFix-33935, please let us know if that resolved your issue.

Thank you!

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