Question
Vodafone Shared Services India
IN
Last activity: 15 Nov 2018 10:48 EST
One of the node doesn't response after login
In cluster, on one of the node, when logged in, designer studio gets opened.
then one pop up comes with 3-4 errors and nothing works on developer portal.
Errors present in catalina are:
1. ngineinterface.service.HttpAPI) ERRORError adopting XML from post data. com.pega.pegarules.pub.clipboard.InvalidStreamError: InvalidStream com.pega.pegarules.data.internal.clipboard.XMLStream.newStream(String, StorageStream) sax parse error: Content is not allowed in prolog.
2. Caused by: com.pega.pegarules.pub.generator.RuleNotFoundException: Failed to find a 'RULE-OBJ-ACTIVITY' with the name 'PZUPDATEREQUESTORBROWSERDETAILS' that applies to '@baseclass'. There were 1 rules with this name in the rulebase, but none matched this request. The 1 rules named 'PZUPDATEREQUESTORBROWSERDETAILS' defined in the rulebase are:
1 related to applies-to class '@baseclass', but were defined on subclasses: 'Code-Pega-Requestor'.
Accepted Solution
Pegasystems Inc.
IN
The issue was with the Obfuscation key not available to Pega, causing other issues in Session management to run the activities. Hence causing failure of "PZUPDATEREQUESTORBROWSERDETAILS".
This error message is written to log because ContextMapDiagCallback is not visible to the application server.
Error Log in Catalina out :
SEVERE: Exception loading sessions from persistent storage
java.lang.ClassNotFoundException: com.pega.pegarules.session.internal.authorization.ContextMapDiagCallback
This was identified as the root cause of Application not responding.
The issue is resolved by disabling session persistence across tomcat restarts in the context.xml
Before change
<!-- Uncomment this to disable session persistence across Tomcat restarts -->
<!--
<Manager pathname="" />
-->
After change
<!-- Uncomment this to disable session persistence across Tomcat restarts -->
<Manager pathname="" />
The issue was with the Obfuscation key not available to Pega, causing other issues in Session management to run the activities. Hence causing failure of "PZUPDATEREQUESTORBROWSERDETAILS".
This error message is written to log because ContextMapDiagCallback is not visible to the application server.
Error Log in Catalina out :
SEVERE: Exception loading sessions from persistent storage
java.lang.ClassNotFoundException: com.pega.pegarules.session.internal.authorization.ContextMapDiagCallback
This was identified as the root cause of Application not responding.
The issue is resolved by disabling session persistence across tomcat restarts in the context.xml
Before change
<!-- Uncomment this to disable session persistence across Tomcat restarts -->
<!--
<Manager pathname="" />
-->
After change
<!-- Uncomment this to disable session persistence across Tomcat restarts -->
<Manager pathname="" />
Please find the following links for the recommended setting:
https://community.pega.com/support/support-articles/we-are-getting-error-message-tomcat-logs
