Question
375008155608
US
Last activity: 30 Jul 2018 13:43 EDT
AMEX Issuer Disputes Documentation
Does anyone have any documentation about how the AMEX Issuer Smart Dispute application is supposed to behave? I have been able to figure out the initial chargeback, representment, pre-compliance and compliance, however I have not been able to figure out how a 2nd/final chargeback is submitted, or how to trigger pre-arbitration or arbitration. Note: None of the documentation on the product landing page provides details about the AMEX flows or process.
***Updated by moderator: Lochan to tag SR***
Pegasystems Inc.
IN
Hi Jerome,
We see that your query is being actively investigated over 2 SRs. Please continue troubleshooting over the SR and let us know for any updates.
Thank you,
375008155608
US
Per the SRs... "Request you to provide us with a latest copy of the AMEX BOP which would help us work further on these issues.
As there is huge development effort involved this would be an enhancement from an implementation point of view."
So, this was never fully developed, which is why I"m unable to figure out how the application works. At this point, I'm considering rewriting everything after the representment.