Question
TD Bank Group
CA
Last activity: 3 Nov 2017 13:08 EDT
CPM Search does not return most recent work cases
Hi,
One of our requirement is for the Case search to return the most recent cases. OOTB it returns only 20 cases which is fine, but it does not return the most recent ones. Not sure what sorting is applied in that search. Initially there was a configuration to return only the cases updated in the last 90 days, but this is not what we want. We want the 20 most recent cases that match the search no matter when they were last updated.
I tried to figure out if there is a way to customize this, but could not find it.
Does anybody know how I can get it to return the most recent cases?
Accepted Solution
TD Bank Group
CA
I found a solution.
The issue is in the pzSearchResultsWork Final Activity Rule (which I cannot update as it is final).
It's sorting by category first. I created my own activity (SearchResultsWork) and updated CPMSearchResultsWork to use it instead of pzSearchResultsWork.
It works, but it is not ideal.