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Question

 Gayatri Sripathi (GayatriSripathi)
TCS
Gayatri Sripathi
TCS
GB
GayatriSripathi Member since 2016 4 posts
TCS
Posted: Jul 20, 2017
Last activity: Jul 21, 2017
Posted: 20 Jul 2017 3:46 EDT
Last activity: 21 Jul 2017 2:31 EDT
Closed
Solved

Max Records for Advanced Agent

What is the purpose of Max Records for Advanced Agent??

I know for Standard agents it is ideally the number of queue items the agent will process before going to sleep(Interval Time Mentioned).

How does it apply for advanced agent where we do not have queue

***edited by moderator, Maryrita: moved to Product Support from Applications***

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Data Integration
System Administration

Accepted Solution

Posted: 7 years ago
Posted: 20 Jul 2017 14:35 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

The field is displayed in the rule form for all agent types but it only applies to standard agents. Advanced agents will use the logic configured in the agent activity.

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Posted: 7 years ago
Posted: 20 Jul 2017 16:57 EDT
Dileep Kumar Balaga (DileepKumarBalaga)
Accenture Australia

Accenture Australia
AU

Hi Gayatri,

For the advanced agents the no of processing records completely depends on the logic which you will write in the agent activity. The agent does not anything it just process the activity. You can configure in RDB, BROWSE methods like no of records you want to run per interaction.

Thanks

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