Question
CGI
IN
Last activity: 16 Oct 2018 12:03 EDT
Service request options is not visible
Going through the course in PDN i.e. "PEGA CUSTOMER SERVICE FOUNDATION > CONFIGURING A SERVICE CASE > How to add a service case to a category"
We are using Pega 7.2.
As mentioned in PDN course, not able find Service request options
Please guide.
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Pegasystems Inc.
US
Hello,
I apologize for the late reply. I have reached out to a subject matter expert to help and they will respond shortly. Thanks for your patience.
Pegasystems Inc.
US
Hello, it appears you are taking the 7.2.2 version of the course. And you are doing development with 7.2. There was an enhancement that modified the way tasks are configured in 7.2.2.
Since you are doing development in 7.2. Recommend you take the 7.2 course. It will provide more context on how to setup intent tasks and service cases.
https://academy.pega.com/library/72/implementing-pega-customer-service
Tara
Self Study Support Team
Capita PLC
GB
Hi, we are having the same problem. We have upgraded from 7.2 -> 7.31 and would like to create a New Service Case Type. I have looked at the training course for 7.22 and it still mentions the "Service Request Options" in the case settings. When I create a new Case if my default work pool is set to a Work directed Class where di we stipulate that it is a service case type?
Thanks
Mark