Question
Sri Vishnu Educational Society
Sri Vishnu Educational Society
IN
Sri Vishnu Educational Society
Posted: Dec 1, 2019
Last activity: Dec 26, 2019
Last activity: 26 Dec 2019 5:56 EST
Closed
How can a customer track his service request?
A customer makes a service request.After it is submitted the customer must be able to track the status of his order. I want to create a report definition for this.
Here, should i add a trackrequest Stage in my casetype or can track request be a seperate casetype?
Posted: 5 years ago
PEGA
Pegasystems Inc.
FR
Hello,
If you want to report on those requests I would recommend another case type it will be more flexible. Maybe just a child case of the original one.
Posted: 5 years ago
Verizon
Verizon
IN
Hi,
If you just want to display a screen where the Customer can track his service request post raising it, then a simple RD to pull the status should be enough.