How can a customer track his service request?

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KolliparaJ

Member since 2019

11 posts

Sri Vishnu Educational Society

Posted: Dec 1, 2019

Last activity: Dec 26, 2019

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How can a customer track his service request?

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A customer makes a service request.After it is submitted the customer must be able to track the status of his order. I want to create a report definition for this.

Here, should i add a trackrequest Stage in my casetype or can track request be a seperate casetype?

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Pega Customer Service

Case Management

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Posted: 5 years ago

MarcLasserre_GCS

PEGA

replied to KolliparaJ

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Hello,

If you want to report on those requests I would recommend another case type it will be more flexible. Maybe just a child case of the original one.

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Posted: 5 years ago

Mahendra_Kumar

Verizon

replied to KolliparaJ

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Hi,

If you just want to display a screen where the Customer can track his service request post raising it, then a simple RD to pull the status should be enough.

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Posted: 5 years ago

KolliparaJ

Sri Vishnu Educational Society

replied to KolliparaJ

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Thank u.

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How can a customer track his service request?

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How can a customer track his service request?

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